Uploading & Scanning Letters
ComplyPost is built around one habit: scan the whole pile once, as a single PDF, and let the software do the separating.
What files can I upload?
Multi-page PDFs — the natural output of any office scanner or copier. One PDF can contain the entire day’s post for every client.
How should I scan for the best results?
Keep the pages of each letter together, scan text-side up in a readable resolution, and don’t worry about the order of letters in the pile. ComplyPost detects where each letter starts and ends.
Can I email post into ComplyPost instead of uploading?
Yes. Each organisation gets an ingestion email address — forward a scanned PDF (for example from your copier’s scan-to-email) and it is processed exactly like a manual upload.
What happens while a batch is processing?
Letters appear as they are ready, so you can start reviewing the first documents while the rest of the batch is still being read.
What if a letter was split in the wrong place?
Open the batch review screen — you can merge pages that belong together or split a document that was joined, with the original scan displayed alongside.
Related
Still stuck? Email [email protected] and a person will help.